Terms of service

Last updated: 13 November 2026

These terms apply to your use of the Scalerup website and app (the “service”). By creating an account or using the service, you agree to them on behalf of yourself and the business you represent.

1. The service

Scalerup connects to your store and marketing tools with read-only access, analyses your data and gives you reports and recommendations. You decide which recommendations to act on and you carry them out in your own tools. Recommendations, estimates and forecasts are guidance, not guarantees of results.

2. Your account

• You must provide accurate information and keep your login secure.
• You are responsible for what your team members do in your account.
• You must have the right to connect the store, ad and analytics accounts you link to Scalerup.

3. Your data

You own your data. You give us permission to process it only to provide the service to you, as described in our privacy policy. You are responsible for having a lawful basis to share your customers’ data with us and for the messages you send to your customers.

4. Acceptable use

Do not misuse the service: no attempts to access other customers’ data, break security, reverse engineer the service, overload it, or use it to send spam or unlawful messages.

5. Plans, trials and payment

• New accounts get a 14-day trial of the Grow plan, then move to the Free plan unless you choose a paid plan.
• Paid plans are billed in advance, monthly or yearly. Prices are shown on our pricing page and may change with 30 days’ notice; yearly prices are locked for the year paid.
• You can cancel at any time; your plan stays active until the end of the period you paid for.

6. Availability and changes

We work to keep Scalerup available and accurate, but we do not promise it will be uninterrupted or error-free. Third-party platforms (such as Shopify, Meta and Google) can change or limit their data, which may affect the service. We may improve or change features over time.

7. Liability

To the extent the law allows, Scalerup is not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim.

8. Ending the service

You can close your account at any time. We may suspend or close accounts that break these terms. After closure, your data is deleted as described in our privacy policy.

9. Changes to these terms

We may update these terms. We will update the date above and notify customers of significant changes by email.

10. Contact

Questions about these terms: hello@scalerup.me.